Support

Support

Support is provided for our clients on a support contract. This allows us to deliver:

Support is provided for our clients on a support contract. This allows us to deliver:

Lockenet same day support

Guaranteed Same Day Support

Lockenet-Remote-server-monitoring

Remote monitoring of your server 

Lockenet software updates

Software updates installations

Lockenet Disk space monitoring

Disk space monitoring

Lockenet for cloud security

Security Audits, LAN testing, wireless network security.

Lockenet disaster recovery

Disaster Recovery planning.

Our support plans include:

24/7 network monitoring using our electronic heartbeat alert system.

Fixed price,  including IT support hours/quarter for upgrades and maintenance.

Job tracking, with associated costs via our ticketing system. (We account for every minute.)

Remote session or a site visit for clients working from home.

You will always speak with an experienced technician. We do not defer you to a call centre or a beginner. We don’t shuffle your problem between our staff.

The attention of a boutique IT operation: you'll always speak to someone experienced who really understands your network.

We will get to know your system in its entirety, if we change one component we make sure there is no knock-on effect.